Frequently Asked Questions
Everything you need to know about our ethical fine jewellery.
What materials do you use in your jewellery?
We exclusively use 18k solid gold and ethically sourced, conflict-free diamonds and gemstones to ensure lifelong durability and brilliance.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days, while international shipping typically takes 7-10 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale.
Do you offer a warranty on your pieces?
Yes, every FYNE piece comes with a lifetime manufacturing warranty that covers any defects in craftsmanship or materials.
How can I find my ring size?
You can refer to our online Size Guide located on each product page, or request a complimentary physical ring sizer to be mailed to your home.
Are your diamonds certified?
All diamonds over 0.50 carats come with an official certification from the GIA or IGI, detailing the specific cut, clarity, and color of your stone.